Items generally ship within 2 business days. Due to the custom nature of our products and high demand some items can have longer lead times. Lucille and custom bats can take up to 4 weeks. Shipping method is USPS Priority Mail.
We want our customers to be 100% satisfied with their purchase. If you are not entirely satisfied with your purchase, we're here to help.
Authorizations and instructions for the return of any product must be obtained before returning any product for any reason. The product must be returned with complete identification, freight prepaid and in accordance with the company’s most current return policies and procedures or it will not be accepted. For a copy of the most current returns policies and procedures call Praetorian Ventures, LLC 714-693-7076. All items returned for credit are subject to inspection upon receipt and a restocking charge. In no event will the company be responsible for any product returned without proper authorization.To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
*All Drone and TASER products are final sale and non-returnable
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If you would like to exchange your product for a like item we are more than happy to accommodate you on that request.
*Excludes Engaved, Custom, Drone and TASER products, all warranties are provided by the original manufacture.
Praetorian Ventures, LLC takes pride in the custom nature of our products. Because many of our items are handmade, size, texture, color and design may vary from the images depicted on our website and social media campaigns. We do our best to replicate them as close to the images but they can vary. If products become unavailble we will do our best to replace it with an item as close to the original as possible.
Customer acknoweldges that they are at least 18 years of age. Due to the nature of Praetorian Ventures products, customer assumes all liability in the use of our products. Customer releases Praetorian Ventures, LLC from any and all liability as a result of our products being used. Customer acknowledges that certain products are replica weapons and not intented for use other than display purposes, this includes but is not limited to, Lucille, Axle, and all battle bat weapons. Customer acknowldeges that some of Praetorian Venures, LLC products can be dangerous and can cause injury, extreme caution needs to be exercised when handling products. Praetorian Ventures, LLC does not condone nor promote any act of violence or criminal activity, any reference made directly or indirectly, herien is for satirical or as marketing content for promotional purposes. Customer agrees to follow all Federal, State and local laws as they pertain to any of Praetorian Ventures, LLC products and thier use.
This privacy policy discloses the privacy practices for Praetorian Ventures, LLC. This privacy policy applies solely to information collected by this web site. It will notify you of the following:
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 714.623.7076 or via email [email protected].